Terms & Conditions
Clentec Malta Limited
Updated as of 12th October 2026
1. Introduction
These Terms and Conditions (“Terms”) govern the provision of cleaning services (“Services”) by Clentec Malta Limited (“we”, “us”, “our”) to the client (“you”, “your”). By booking our services via phone, email, or website, you agree to be bound by these Terms.
2. Scope of Services
Clentec Malta Limited provides cleaning services for both residential and commercial properties in Malta. We work closely with our clients to tailor our services according to their specific needs. Services may include general cleaning, deep cleaning, post-construction cleaning, and other related activities, subject to agreement.
3. Service Availability
Services are available Monday to Saturday, excluding public holidays unless otherwise agreed. Time slots are indicative and subject to reasonable delays due to prior jobs or unforeseen circumstances.
4. Bookings & Quotations
Bookings and service requests may be made via:
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Phone
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Email
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Website
Upon receiving a request for a quote, our sales team will conduct a site visit as soon as possible. A custom quotation will be issued based on the visit and client requirements. The client may accept or reject the quotation. Services will only be scheduled following formal acceptance of the quotation.
4.1 Site Visit Requirement
All quotations are subject to a mandatory site visit conducted by our sales team. This visit allows us to assess the scope, conditions, and specific client needs accurately.
If a client requests to proceed without a site visit, they do so at their own risk. In such cases, Clentec Malta Limited will not be held responsible for inaccuracies in the quotation or changes in the final scope of work.
Additionally, the company shall not be held liable for any damages, issues, or conditions that were not disclosed or visible due to the absence of a prior site visit. The company reserves the right to revise the fee if the on-site conditions differ materially from what was communicated.
5. Cancellations & Rescheduling
Cancellations made at least 24 hours in advance incur no charge.
We reserve the right to reschedule or cancel services due to unforeseen events, emergencies, or force majeure.
Where a confirmed booking is cancelled or postponed by the client less than 24 hours before the scheduled commencement time, we reserve the right to charge a cancellation fee of up to 50% of the agreed service fee to recover staffing, scheduling, transport, and operational costs incurred.
If our personnel have already been dispatched to site or have commenced travel at the time of cancellation, we reserve the right to charge reasonable labour, transport, material, and administrative costs incurred, up to the full value of the agreed service.
The client acknowledges that, upon confirmation of a booking, Clentec Malta Limited allocates personnel, equipment, materials, transport, and operational resources specifically for the scheduled service.
6. Access to Property
You must ensure safe and legal access to the site.
If our team is delayed by more than 15 minutes due to restricted or unavailable access, we may apply a waiting fee, reschedule the service, or cancel the booking.
Where our personnel attend the premises but are unable to commence or complete the services due to lack of access, absence of the client, restricted access, safety concerns, utility interruptions, or any circumstance attributable to the client, we reserve the right to charge reasonable labour, transport, material, and administrative costs incurred.
7. Client Obligations
You agree to:
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Provide accurate booking information.
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Ensure water and electricity are available on site.
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Secure pets and valuables.
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Disclose any known hazards (e.g. mould, sharps, infestations).
8. Pricing & Payment
We price according to client needs. Fees are discussed and agreed prior to service.
Accepted payment methods include:
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Bank transfer
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Cheque
For residential clients, payment is typically due upon completion, unless otherwise agreed in writing. For business-to-business (B2B) clients, payment is typically handled by invoice, with standard payment terms agreed in advance.
Late payments may be subject to an 8% annual interest plus an administrative fee. In certain instances, a pre-deposit may be required from the client prior to the commencement of works to confirm the appointment. This will be communicated at the time of booking or quotation.
Additional charges may apply where waste collection, disposal services, specialised equipment, access equipment, consumables, materials, buckets, containers, or other items are required for the execution of the works and were not specifically included within the original quotation.
Unless otherwise stated within the quotation, prices are based upon the information supplied by the client and conditions observed during the site visit. Should site conditions materially differ from those disclosed or observed, Clentec Malta Limited reserves the right to revise the quotation accordingly.
8.1 Suspension of Services for Non-Payment
Clentec Malta Limited reserves the right to suspend, postpone, or withhold the provision of any services where payment remains outstanding beyond the agreed payment terms.
Where an invoice remains unpaid, Clentec Malta Limited may issue one or more payment reminders. If payment is not received within a reasonable period following such reminders, we reserve the right to suspend current and future services until all outstanding amounts have been settled in full.
Any suspension of services under this clause shall not relieve the client from its obligation to pay any outstanding invoices, charges, interest, or fees due.
Clentec Malta Limited shall not be liable for any loss, delay, disruption, or inconvenience arising from the suspension of services due to non-payment.
9. Complaints & Refunds
Complaints must be reported within 24 hours of service completion. We reserve the right to rectify the issue before a refund is considered. Refunds will not be issued for complaints made after the 24-hour window or for issues beyond our control.
10. Liability & Damages
We are not responsible for pre-existing damage, deterioration, defects, or ordinary wear and tear.
Any damage allegedly caused by our team must be reported within 24 hours of service completion.
Our liability shall not exceed the value of the service provided giving rise to the claim or the amount recoverable under our applicable insurance policy, subject always to applicable law.
We shall not be responsible for loss, damage, deterioration, staining, contamination, equipment failure, or other adverse outcomes resulting from products, chemicals, equipment, machinery, materials, or instructions supplied, selected, or specified by the client.
To the fullest extent permitted by law, we shall not be liable for indirect or consequential losses including loss of profits, loss of business, loss of revenue, loss of contracts, loss of opportunity, or reputational damage.
Nothing in these Terms shall exclude or limit liability where such exclusion or limitation is prohibited by Maltese law.
10.1 Waste Collection & Disposal
Where waste collection and disposal services are requested by the client, such services may be charged separately unless expressly included within the quotation.
Additional charges may apply for bulky waste, construction materials, hazardous substances, contaminated materials, chemicals, or any waste requiring specialised handling, transport, or disposal.
We reserve the right to refuse the handling, collection, transport, or disposal of any material considered unsafe, hazardous, unlawful, contaminated, or unsuitable without liability.
11. Insurance
Clentec Malta Limited holds:
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Public Liability Insurance
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Employer’s Liability Insurance
We encourage clients to maintain appropriate insurance on their premises and property.
12. Health & Safety
We comply with Maltese health and safety laws.
Our team may refuse service if the environment is unsafe (e.g. broken glass, exposed wires, biohazards).
13. Data Protection & Confidentiality
We are committed to GDPR compliance.
Your data is stored securely and only used for service-related purposes.
For more, please refer to our Privacy Policy.
14. Termination
Ongoing contracts can be terminated with a minimum 30-day notice.
We reserve the right to terminate services immediately in case of misconduct, non-payment, or safety concerns.
15. Force Majeure
We are not liable for delays or failure to deliver services due to causes beyond our control (e.g. weather, illness, accidents, national emergencies).
16. Amendments to Terms
We reserve the right to amend these Terms. Updates will be posted on our website. Continued use of our services constitutes acceptance of any revised Terms.
17. Additional Provisions
17.1 Photographic Documentation
We reserve the right to take photos of the work areas before and after service to document conditions and verify completion. These photos are stored securely and only used for internal records, training, or to resolve disputes.
17.2 Recurring Services & Contractual Obligations
For recurring services, a minimum commitment period may apply (e.g., 3 or 6 months). Early termination may incur a cancellation fee unless otherwise agreed in writing.
17.3 Cleaning Products & Equipment
For one-time jobs, cleaning liquids are included in the service. For fixed/regular jobs, cleaning liquids are not included but may be purchased separately at an additional cost.
17.4 Employee Conduct & Identification
All Clentec Malta Limited personnel are uniformed and trained. They are instructed to always behave professionally and respectfully. If you experience otherwise, please report the issue within 24 hours.
17.5 Non-Solicitation of Staff
Clients agree not to directly employ or contract any Clentec Malta Limited employee introduced through our services for a period of 12 months following their last service, without our written consent. A recruitment fee may apply in such cases.
17.6 Client-Supplied Products & Materials
Where the client requests that services be performed using products, chemicals, cleaning agents, consumables, equipment, machinery, or materials supplied, selected, or specified by the client, such items shall be used at the client's risk.
Clentec Malta Limited does not warrant the suitability, effectiveness, compatibility, quality, condition, safety, legality, storage, handling, or fitness for purpose of any products, materials, chemicals, or equipment supplied by the client.
The client acknowledges that Clentec Malta Limited has not independently tested or verified such products and shall not be responsible for any loss, damage, deterioration, contamination, staining, equipment failure, injury, or adverse outcome arising from defects, incompatibilities, or characteristics of such products, materials, or equipment.
17.7 Client-Provided Information
The client is responsible for ensuring that all information, instructions, specifications, site details, and other information supplied to Clentec Malta Limited are accurate, complete, and up to date.
Clentec Malta Limited shall not be liable for delays, additional costs, service interruptions, or damages arising from inaccurate, misleading, incomplete, or omitted information supplied by the client.
17.8 Additional Consumables & Materials
Where additional buckets, containers, consumables, materials, cleaning products, equipment, or other items are purchased, supplied, allocated, or consumed specifically for the performance of a client's service request, such items may be charged separately and added to the final invoice unless otherwise agreed in writing.
17.9 Limitation of Scope
Unless specifically included within the quotation, the Services do not include repairs, maintenance, restoration, remediation, pest control, hazardous waste removal, mould treatment, asbestos-related works, electrical works, plumbing works, structural works, or services requiring specialist licences or permits.
Any request for such services shall be subject to separate assessment, quotation, and acceptance.
17.10 Client Acknowledgement
By accepting a quotation, booking a service, instructing Clentec Malta Limited to commence works, or otherwise engaging our Services, the client acknowledges that they have read, understood, and accepted these Terms and Conditions.
The client further acknowledges that they have had a reasonable opportunity to review these Terms and Conditions, seek clarification on any provision, and obtain independent advice where considered necessary.
Where a quotation, service agreement, or booking confirmation contains specific terms, pricing, exclusions, limitations, or additional charges, the client acknowledges and accepts such terms upon confirming the booking or instructing Clentec Malta Limited to proceed with the Services.
No failure or delay by Clentec Malta Limited in enforcing any provision of these Terms shall constitute a waiver of its rights.
18. Use of Artificial Intelligence and Microsoft Copilot
The Company may use approved artificial intelligence tools, including Microsoft Copilot and related Microsoft 365 AI-enabled services, to assist in the provision, administration, improvement, and delivery of its services.
Such tools may be used for purposes including, but not limited to, document drafting, summarisation, analysis, administrative support, communication assistance, research support, workflow management, and internal productivity.
Where client information is processed using such tools, the Company will take reasonable steps to ensure that such processing is carried out in accordance with applicable data protection laws, confidentiality obligations, and appropriate technical and organisational security measures.
The Company does not intentionally use client data to train publicly available artificial intelligence models, unless the client has provided prior written consent.
Artificial intelligence tools are used as assistive technologies only. Any output generated by such tools may be subject to review, verification, amendment, and approval by Company personnel before being relied upon or communicated to the client.
By using the Company’s services, the client acknowledges and agrees that the Company may use approved artificial intelligence tools, including Microsoft Copilot, as part of its ordinary business operations and service delivery.
The Company reserves the right to change, replace, add, or discontinue artificial intelligence tools used in its operations without prior notice.
Further information regarding how personal data may be processed in connection with such tools is set out in the Company’s Privacy Policy. In the event of any inconsistency between this clause and the Privacy Policy in relation to personal data processing, the Privacy Policy shall prevail.
19. Governing Law
These Terms are governed by the laws of Malta.
Any disputes shall be subject to the exclusive jurisdiction of the Maltese courts.